Not only is Aptar a leader in the global
dispensing systems industry, but we are
in the forefront in developing innovative
breakthroughs in consumer packaging that
benefit consumer health and safety and
environmental protection. Sustainability
shapes critical aspects of our product
development, and our customers realize
and appreciate that.
In 2015, Aptar made pioneering advances
that are being applied to products and that
broaden our expertise throughout the world
for our customers’ sake. The following
examples of inventive products and
processes illuminate our industry leadership.
Our sustainable materials investigations play an increasingly
important role in researching and developing new resins for
packaging. In 2015, Aptar began trials of certain bioresins
and post-consumer resins (PCR) at research facilities in
Europe and the U.S. We began several trial programs using
bioresins, and also are finding customers interested in
the environmental benefits of their use. In 2015, we also
conducted trials of post-consumer resins (PCR) at varying
percentages. This work is continuing in 2016 at research-
and-development centers in the U.S. and Europe.
Design for Sustainability
In 2015, we launched an investigative program,
incorporating our eco-design tool into the new product
development stage gate process. The eco-design tool
is intended for engineers and developers to support the
material choice in the design process of a new product.
The tool evaluates three main “areas of protection,”
including damage to human health, to ecosystem diversity
and resources availability. It also uses an internationally
recognized methodology and lets developers evaluate
the environmental burdens for each material and its life
Throughout 2016, the eco-design tool will be piloted
in Aptar Beauty + Home for possible implementation
in other segments.
We deliver innovative packaging
solutions satisfying the need for
convenience, safety and security.
We access the expertise of the
world to innovate.
Our latest customer survey focused on major customers
in North and Central America and the Caribbean.
We pinpointed ways to track and improve lead times,
responses to inquiries and actions to better meet their
needs. Customers evaluated Aptar on quality, packaging,
R&D, service, sales and supply and they gave us a
gratifying score of 4.12 out of 5, with 5 being “excellent.”
Customer Service Week
“Every Day Heroes” was the theme for the 2015 Customer
Service Week activities celebrated by Aptar North American
manufacturing facilities in Cary, Ill.; Congers, N.Y.; Midland,
Mich., Mukwonago, Wis., and Stratford, Conn. The annual
international celebration highlights the importance of serving
customers and the employees who serve and support
customers every day.
The Customer Service Week planning team created
an agenda that recognized frontline customer service
representatives, raised awareness of the significance of
customer care and reminded customers of our commitment
to their satisfaction, among other activities.
Aptar held its first Global Supplier Summit in March 2015
with 180 people from 140 of our suppliers as well as 40 Aptar
employees attending the two-day meeting.
The event featured several presentations and panel
discussions with our leadership team that emphasized
the need for a strong supplier partnership. It focused
on engagement and collaboration to generate affordable
innovation, reduce costs and enhance sustainability.
Among the speakers were Aptar CEO Stephen Hagge and
Group Purchasing Vice President Philippe Robert. Also
addressing the group was Global Sustainability Director
Beth Holland, who asked suppliers to help develop a
more responsible supply chain with Aptar. She noted that
many customers expect that increased environmental
sustainability of packaging will have the biggest impact
toward achieving their internal sustainable objectives.
She urged suppliers to commit to improving their own
environmental and social performance.
Suppliers were highly enthusiastic about the summit.
Among the comments were these: “I learned more on Aptar
in one day than in three years before.” “Really pleasant day
of experience sharing.” “Very impressed by the accessibility
of Aptar’s top management.” “The workshops were very
good, interesting and original exercises.” “Hopefully, there
will be another Supplier Summit.”